Delivery Policy | Kaikai Africa

This policy explains how bookings and services purchased through https://kaikai.africa ("Kaikai Travel") are delivered to you.

1. What "Delivery" Means for Travel Services

As a travel booking platform, our "delivery" refers to the provision of confirmed travel arrangements and documentation to you after purchase. This includes:

Booking confirmations
E-tickets and vouchers
Detailed itineraries
Important travel information and instructions

2. Delivery Methods

2.1 Electronic Delivery (Primary Method)

All booking documentation is delivered electronically:

Document	Delivery Method	Timing
Booking confirmation	Email	Within 5 minutes of successful payment
E-tickets & vouchers	Email + Account Dashboard	Within 24 hours of booking confirmation
Detailed itinerary	Email + Account Dashboard	At least 7 days before travel
Pre-departure information	Email	3–7 days before travel
Invoice / receipt	Email	Immediately after payment

2.2 Account Dashboard

All documentation is also available for download from your account dashboard at https://kaikai.africa/account/bookings at any time.

2.3 WhatsApp Delivery (Coming Soon)

Where opted in, confirmations and travel reminders will also be sent via WhatsApp.

3. Delivery Timelines

3.1 Immediate Delivery

The following items are delivered immediately (within minutes of completion):

Booking confirmation email
Payment receipt / invoice
Account confirmation email

3.2 Within 24 Hours

The following items are delivered within 24 hours of booking:

Vouchers for accommodation, tours, and activities
Transport tickets (where applicable)

3.3 Advance Delivery

The following items are sent closer to your travel date:

Full itinerary: 7 days before departure
Pre-departure briefing: 3–7 days before departure
Emergency contact information: 3 days before departure

4. Delivery Failures

4.1 Email Not Received

If you do not receive your booking confirmation within 15 minutes of payment:

Check your spam/junk folder
Ensure the email address provided was correct
Contact us at support@kaikai.africa or via our Contact page

4.2 Incorrect Contact Information

We deliver documentation to the contact information you provide at booking. We are not responsible for failed delivery due to incorrect email addresses, phone numbers, or other contact details. Please verify all information before completing your booking.

4.3 Redelivery Request

If you have lost or deleted your documentation, you can:

Download from your account dashboard (available for all bookings)
Request a redelivery by emailing support@kaikai.africa

5. Physical Documents

As a digital-first platform, we do not routinely issue physical documents. Physical documentation (printed vouchers, brochures) may be requested for an additional fee by contacting our support team at least 14 days before travel.

6. Urgent Changes

In the event of last-minute changes (less than 48 hours before travel):

You will be contacted by phone (where available) and email
Updated documentation will be sent immediately via email and made available in your account dashboard

7. Customer Responsibility

You are responsible for:

Providing accurate contact information at the time of booking
Checking your email (including spam folder) for booking documentation
Reviewing all documentation upon receipt and notifying us of any errors immediately
Printing or saving electronic documents for offline access during travel
Carrying required documentation (e-tickets, vouchers, identification) during your trip

8. Contact

For delivery-related enquiries:

Email: support@kaikai.africa Website: https://kaikai.africa/contact

Jurisdiction: Republic of Botswana