Refund & Cancellation Policy

This policy outlines the terms under which bookings made on https://kaikai.africa ("Kaikai Travel") may be cancelled and refunds processed. By making a booking, you agree to the terms set out below.

1. Cancellation by Customer

1.1 General Booking Cancellations

Time Before Travel	Refund Amount
30+ days before departure	Full refund minus a 10% administrative fee
14–29 days before departure	75% of total booking value refunded
7–13 days before departure	50% of total booking value refunded
3–6 days before departure	25% of total booking value refunded
Less than 48 hours before departure	No refund

1.2 Non-Refundable Items

The following are non-refundable under any circumstances:

Visa processing fees
Travel insurance premiums
Non-refundable deposit amounts (as specified at time of booking)
Third-party services with separate cancellation policies (clearly marked at checkout)
Booking fees and service charges

1.3 How to Cancel

To request a cancellation:

Log in to your account and navigate to My Bookings, or
Email us at support@kaikai.africa with your booking reference number
Call or message us on WhatsApp (available soon)

Cancellation requests are processed within 3–5 business days.

2. Cancellation by Kaikai Travel

In the unlikely event that we need to cancel a booking due to circumstances beyond our control (force majeure, supplier failure, minimum participation not met, etc.):

You will be notified as soon as reasonably possible
You will receive a full refund of all amounts paid
Alternatively, where available, we will offer you an alternative package of equivalent value

Note: Kaikai Travel is not liable for any additional costs incurred (flights, accommodation, visas, etc.) arranged independently of the cancelled package.

3. Refund Processing

3.1 Refund Timeline

Payment Method	Processing Time
Credit/Debit Card (Cybersource)	5–10 business days after approval
Bank Transfer	7–14 business days after approval

3.2 Refund Method

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

3.3 Currency

All refunds are processed in the original transaction currency (BWP unless otherwise stated). Any exchange rate fluctuations are the responsibility of the customer.

4. Amendments & Changes

4.1 Customer-Requested Changes

Within 14 days of purchase: Free date/package change (price difference applies)
After 14 days: Change fee of BWP 200 per person plus any price difference
Changes requested within 7 days of travel are treated as cancellations (see Section 1)

4.2 Changes by Kaikai Travel

If we need to make a significant change to your booking (e.g., change of accommodation, itinerary modification):

You will be informed immediately
You may accept the change or choose an alternative
If the change is unacceptable, you may cancel and receive a full refund

5. Special Circumstances

5.1 Medical Emergencies

If you or a travelling companion are unable to travel due to a verifiable medical emergency, we may, at our discretion:

Offer a credit note valid for 12 months
Process a partial refund (medical evidence required within 14 days)

5.2 Death of a Traveller

In the event of the death of a traveller or immediate family member, a full refund will be provided (supporting documentation required).

5.3 Travel Advisories

If a government-issued travel advisory (Level 4: Do Not Travel) is issued for your destination after booking, you may cancel and receive a credit note or refund as determined on a case-by-case basis.

6. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, civil unrest, terrorism, government actions, or severe weather. In such cases, we will work with you to find a reasonable solution but cannot guarantee refunds.

7. Contact

For all cancellation and refund enquiries:

Email: support@kaikai.africa Website: https://kaikai.africa/contact

Jurisdiction: Republic of Botswana