Privacy Policy

Kaikai Travel ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kaikai.africa and use our travel booking services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register
• Booking Information: Travel preferences, passport/ID details, emergency contacts, special requests, and payment information
• Communication Data: Messages you send us via contact forms, email, or WhatsApp
• Marketing Preferences: Your choices regarding newsletters and promotional communications

1.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, referral source, and browsing behaviour
• Device Data: IP address, browser type, operating system, and device type
• Location Data: Approximate geographic location based on IP address

1.3 Information from Third Parties

• Payment processors (transaction confirmation, not full card details)
• Analytics providers (PostHog, anonymised usage data)

2. How We Use Your Information

We use your personal data for the following purposes:

3. Payment Processing

We use Cybersource (via Absa Botswana) as our payment gateway. Payment transactions are processed directly by Cybersource on their secure servers. We do not store, process, or have access to your full card numbers or CVV codes.

For more details, refer to Cybersource's privacy policy at https://www.cybersource.com/privacy.

4. Data Sharing

We may share your data with:

• Service Providers: Hosting (Vercel), analytics (PostHog), payment processing (Cybersource), email delivery
• Travel Service Partners: Hotels, tour operators, transport providers, and other partners necessary to fulfil your booking
• Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary:

• Account data: Until you delete your account or request removal
• Booking records: 5 years after the travel date (for legal and tax purposes)
• Marketing preferences: Until you unsubscribe
• Analytics data: 12 months (aggregated thereafter)

6. Your Rights

Under applicable data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Object to processing (including direct marketing)
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@kaikai.africa or support@kaikai.africa.

7. Cookies

We use cookies and similar tracking technologies. For detailed information, see our Cookie Notice available on the website.

Essential cookies: Required for website functionality and cannot be disabled. Analytics cookies: Help us understand how visitors use our site (PostHog). Marketing cookies: Used to deliver relevant promotional content (only with consent).

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption site-wide
• Regular security assessments
• Restricted access to personal data on a need-to-know basis
• Secure API integrations with all third-party providers

9. International Data Transfers

Your data may be processed in countries where our service providers operate (including the United States and European Union). We ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights:

Email: support@kaikai.africa Website: https://kaikai.africa/contact

Jurisdiction: Republic of Botswana